Many HACC service providers rely on the extra help that volunteers can contribute to the day-to-day running of a service. Effectively recruiting these volunteers is a vital step to ensuring that you have the most suitable people for your service's programs. An information package called the 'National Police Check for Volunteers Program' is available on the Government of Western Australia Department for Communities website.

If you have recently had a Quality verification visit, the Quality department at CommunityWest has commenced conducting follow up reviews with service providers to monitor progress on your agreed Improvement Plan following the verification visit. The purpose of the follow up review is to assess progress on the required improvements (RIs) and improvement opportunities (IOs), as per the agreed Improvement Plan.

Interested in knowing how the new Quality joint visits work to review your service? The Manager of Seniors and Disability Services at the Town of Bassendean shares her experience of the joint review follow up process. A joint review is conducted by both CommunityWest and Department of Health and Ageing officers.

Need to know more about what to get ready in preparation for a Quality Review on-site visit? Firstly, when your service is notified about your Quality Review you will be asked to nominate a staff member as the ‘Key Contact’ for the site visit. The Principal Quality Reviewer will ring the Key Contact to discuss how you are progressing with the completion of your self-assessment, as well as your other preparation. Part of this discussion will cover what records you'll need to make available for the Quality Reviewers. Find out more information.

Have you wondered what it is like to undergo a Quality Review? Trisha Ward, Chief Executive Officer (CEO) of Community Home Care in Bunbury, shares her experience from self-assessment through to the feedback interview. Trisha tells the story of how her organisation turned around initial feelings of apprehension into a positive team building process.