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There are a number of things you can do to prepare for our on-site Quality Review visit.
Complete your self assessment form and return on time
The self assessment should be completed and returned to the Quality Review team within 6 weeks of receiving it.
Invite staff members to be involved
You can invite other staff or board members to be involved in all or part of a visit.
Organise a space for our reviewers
Room to work from with access to a power point for a our laptop is appreciated.
Prepare your documentation
Use the checklist here to make sure all documents are ready to present.
Staff interviews
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Choose a range of staff to be involved including managers, coordinators and service delivery staff, as available.
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For joint visits we will need to speak with a range of both HACC and Package (CACP/EACH) staff members.
Service user interviews
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Select a number of your HACC clients to be involved.
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For joint visits a range of both HACC and Package (CACP/EACH) clients will be required.
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Make sure you get people's consent.
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Organise interpreters/ carers / or advocates, as required.
- Telephone interviews can be scheduled if face-to-face interviews cannot be arranged.
Contact our Quality Team
If you have any queries regarding the Quality Review process contact the CommunityWest Quality Team prior to your on-site visit.
For more information on the Quality Review Process refer to your Community Care Common Standards Guide or visit www.comcarestandards.com.au
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