HACC Quality reporting rounds happen once every three years for HACC funded service providers. As part of this process we visit you and conduct a Quality Review and we will notify you in writing ahead of time when your first visit is due.
Number of visits - each HACC funded agency will usually receive one Quality visit within each three-year cycle. You will be required to submit an improvement plan after our team’s initial visit and then a minimum of one each year afterwards.
Extra visits - if your agency has difficulty meeting the standards we may plan further visits and improvement plan reviews to help you.
Joint visits – if you operate both Commonwealth and HACC funded programs from the same site/outlet you will receive a ‘joint visit’. Both a representative from CommunityWest and the Department of Health and Ageing will attend.
HACC only service delivery site – visited by a CommunityWest Quality Review team.
Commonwealth only service delivery site – visited by a Department of Health and Ageing review team.
For more information on the Quality Review Process refer to your Community Care Common Standards Guide or visit www.comcarestandards.com.au