This session gives participants an introduction to the Virtual Room - the online tool used by CommunityWest to host virtual training, information sessions, meetings and web conferences. Participants will be equipped with the understanding, knowledge and skills to be able to attend future Virtual Room events.
Microsoft Excel - BASIC
Session overview
This course is designed to assist participants in learning the basics of the Excel spreadsheet package.
Please note: Conditions apply for this training,as detailed below under prerequisites.
For metro area please email training@communitywest.com.au for course dates at the computer training centre, this course is not available as an onsite outside of the metro area.
Microsoft Word - BASIC
Session overview
This course is designed to assist participants to learn word processing quickly and efficiently.
Please note: Conditions apply for this training. Please read prerequisites below.
For metro area please email training@communitywest.com.au for course dates at the computer training centre, this course is not available as an onsite outside of the metro area.
Continence
Bladder and Bowel Health Education
Session overview This course examines the prevalence of incontinence, who it affects, the causes and triggers. It also looks at the assessment and management strategies a client may use.
Continence Subsidies and Eligibility
Session overview This session will enable participants to understand continence subsidies for their clients with continence issues. Participants will also gain a better understanding of products that clients may use to enhance their quality of life.
Prevention and management of UTIs
Session overview This education session will allow participants to gain a better understanding of urinary tract infections (UTI's) and enable them to support HACC clients to manage and prevent further infections.
Water and Wellbeing
Session overview
This session addresses water (hydration) and wellbeing, the risks associated with not drinking sufficient fluid and how to assist clients to prevent problems associated with poor fluid intake. Participants will receive a Water and Wellbeing kit for use with their clients.
Dementia
Assistive Technology in Dementia Care
Session overview Assistive technology and equipment for daily living are playing an increasingly important role in allowing people with dementia to maximise their independence and minimise the care they require.This workshop looks at available equipment and technologies and explores their uses in dementia care environments.
Experiencing Dementia Simulation (One Day)
Session overview
'Walk a day in the shoes of a person with dementia'. This experiential workshop provides participants with the opportunity to get a sense of what life might be like for a person with dementia. Participants will go away from the day questioning their own perceptions of dementia and prepared to influence the perceptions of others.
Please note
This course is only available in the metro.
Intellectual Disability and Dementia
Session Overview This one day workshop is designed to provide the underpinning knowledge and skills needed to interact effectively with people who have an intellectual disability, such as Down syndrome and dementia.
Positive Dementia Care
Session overview This workshop is designed to provide the underpinning knowledge and skills needed to interact effectively with people who have dementia.
Reminiscence and Life Stories
Session overview
Reminiscence and life stories support the sharing of wisdom, the leaving of a legacy and the seeking of peace – all tasks of 'elderhood'. Reminiscing helps us make connections with a person – their past, present and future – and life stories can help unlock the 'voice' of a person with dementia.
Younger Onset Dementia
Session overview This presentation covers the particular needs and concerns when a younger person is diagnosed with dementia. Although dementia is challenging at any age, if you are a younger person the experience can be quite different from that of an older person, with completely different situations needing to be addressed.
Direct Client Support
Basic Foot and Nail Care
Session overview
This course gives support workers the skills and knowledge necessary to deliver basic foot and nail care to low risk HACC clients as part of an assessed need in personal care. It is available as an 'on-site' request only and interested organisations are encouraged to contact CommunityWest to discuss the training in the first instance.
Please note: Maximum number of participants for this training is 12 per session
Effective Progress Notes and Report Writing
Session overview
This course provides participants with the skills to improve their client progress notes as well as other documentation. The course is based around workplace scenarios.
Personal and Professional Boundaries
Session overview
This workshop will provide support workers and coordinators with a framework within which to work in relation to their personal and professional boundaries when supporting clients.
Recognising and Responding to Elder Abuse
Session overview Support workers may find themselves working closely with clients who are at risk of, or already experiencing, abuse. This half day workshop aims to empower HACC support workers or volunteers with the knowledge and understanding required to effectively recognise and respond to incidents of abuse. Assisting clients to make a complaint and the role of Advocare is also discussed.
Understanding and Managing Anger and Aggression
Session overview
This workshop aims to give the participant the ability to identify potentially challenging situations, assess risks and develop managing strategies. (Formerly called 'Dealing with Aggressive Behaviours').
Disability
Assisting a client with a Vision Impairment in the Home
Session overview This workshop provides participants with an insight into vision issues and strategies to improve the quality of life and personal independence of people with vision impairment.
Supporting Clients with Acquired Brain Injury
Session overview This workshop is an opportunity for participants to gain an overview of acquired brain injury (ABI), its related disabilities and their impact on behaviour. It will also introduce practical strategies of how to work with people with ABI, including when adverse behaviour occurs.
Working with Clients with a Disability
Session overview This workshop is an opportunity for participants to gain awareness and understanding of the physical and social impact of disability. They will learn strategies to assist them when providing support to clients with a disability.
Diversity
Opening Closets
Session overview
This full day of informative training helps participants tackle homophobia and improves accessibility for gay, lesbian, bisexual and transgender clients and employees.
Trauma and Ageing (managing symptoms of trauma with CALD clients)
Session overview
This workshop is aimed at raising awareness about the importance of recognising and managing symptoms of trauma in older people from Culturally and Linguistically Diverse (CALD) backgrounds.
What is Cultural Competency and Why Do We Need It?
Session overview
This workshop has been developed to assist people to develop the skills, knowledge and awareness required to work effectively across cultures.
Working Effectively with Interpreters
Session overview
This informative and practical course has been developed to equip participants with the skills and strategies for working with interpreters both on-site and telephone.
Working with Aboriginal People
Session overview This informative and practical course is intended to equip non-Aboriginal people working for HACC service providers with the knowledge and understanding required to deliver services which are more culturally sensitive to the needs of Aboriginal older people.
First Aid
Basic Workplace First Aid
Session overview
The Basic First Aid course offers quality First Aid training that will enable the participant to perform resuscitation and assist in minor first aid situations. The delivery of this training will be tailored to suit the learning styles of the participants.
**Please note a minimum of eight participants is required for an onsite request**
Senior First Aid
Session overview This senior first aid training aims to develop the knowledge and skills for a person to manage emergency first aid situations and deliver competent emergency care until the arrival of professional medical support. On successful completion of the course participants are issued with a competency certificate valid for 3 years.
**Please note a minimum of eight participants is required for an onsite request**
CommunityWest will only fund 50% of this coursein metro area
HACC Specific
Assessment Framework Information Session
Session overview This session is an opportunity for participants to increase their awareness and understanding of the WA Assessment Framework and the key findings to date. Participants will also have an opportunity to see a demonstration of the WA Assessment Framework Interface (WAAFI) electronic e-referrals.
Being a HACC Support Worker
Session overview
This workshop aims to equip support workers with the skills and knowledge to work within a Wellness approach and meet the requirements of the WA Assessment Framework in relation to their role. It builds on the knowledge and skills covered in HACC Foundations Revised.
Comments from previous participants of this workshop: “I have a good understanding of my role and responsibilities thanks to this workshop”
"My eyes were really opened re observation"
"I feel more confident about my work"
"I'm more comfortable to work with clients and their support plans now"
Community Care Common Standards Information Session
Session overview This information session will provide service providers and agency staff with information about the Community Care Common Standards and the quality review process. Participants will have the opportunity to complete an exercise using the improvement log process.
HACC Foundations (Revised)
Session overview
This course provides HACC support workers with a basic knowledge of the HACC Program and an understanding of their role as a support worker. This course would be completed at commencement of employment and before the course Being a HACC Support Worker.
HACC Program Orientation for New Coordinators
Session overview
To provide new coordinators and managers with a structured orientation to the HACC Program, including the contractual obligations and responsibilities of being a HACC service provider.
MDS v2
Session overview
This workshop session is based on the WA HACC MDS user guide. It involves group discussion about recording service delivery and what information will and will not be recorded. The workshop also addresses the requirements for the reporting for carers, the reporting process and managing data accuracy and risk. The most common errors and how to correct them is also covered.
Preparing for Screening and Assessment (Country Regions Only)
Session Overview
This workshop focuses on the basic communication skills needed by HACC staff in country regional areas to screen for eligibility and to prepare for a face to face assessment.
This training incorporates use of the HACC Needs Identification (HNI) screening tool. Participants need to have a prior understanding of the HACC Program.
While embracing the principles of the Wellness Approach, this workshop includes conducting a 'Wellness Assessment', setting goals and developing support plans.
Working with the client to set goals and to develop a support plan is covered by a resource available on the CommunityWest website.
Steps to Success - Service Coordination within the WA Assessment Framework
Session Overview This workshop is the amalgamation of 'Being a HACC Coordinator and the WAAF' and 'Implementing Client Goals and Support Plans' workshops. This course is for WA HACC coordinators working in WAAF regions only.
'Steps to Success - Service Coordination within the WA Assessment Framework' will provide professional development opportunities for Coordinators, Managers and staff of service providers working within the WA Assessment Framework supporting HACC eligible clients.
Opportunities to expand theoretical knowledge and practical skills in communication, negotiation and change will be explored in addition to identifying continuous improvement opportunities.
Target Audience
This workshop is for WA HACC coordinators, managers and persons in other pivotal roles pertinent to working within the WA Assessment Framework.
Unit Costs (RAS Staff)
***ATTENTION This course is for staff employed by Regional Assessment Centres ONLY***
Session Overview This workshop will provide an understanding of Unit Costs, how Unit Costs are developed, and identifies the information service providers need to easily calculate their Unit Costs.. It also looks at factors that impact on Unit Costs within HACC services, and introduces, as an alternative to the RSMBC spreadsheet, a revised Unit Costs Spreadsheet that simplifies the calculation of Unit Costs for each service type delivered.
Unit Costs - A New Approach
Session Overview This workshop clarifies how Unit Costs are developed and identifies the information service providers need to easily calculate their Unit Costs. It also looks at factors that impact on Unit Costs within HACC services and introduces, as an alternative to the RSM Bird Cameron spreadsheet, a revised Unit Costs spreadsheet that simplifies the calculation of Unit Costs for each service type delivered.
If you do not have the information specified below you will not be able to participate in this training or complete your Unit Costs for 2011-2012.
Unit Costs - A New Approach - e-Learning
(available to rural and remote regions only)
Session Overview
This online training clarifies how Unit Costs are developed and how to use the information listed below to easily calculate Unit Costs. It also looks at factors that impact on Unit Costs within HACC services and introduces, as an alternative to the RSM Bird Cameron spreadsheet, a revised Unit Costs spreadsheet that simplifies the calculation of Unit Costs for each service type delivered.
WA HACC Assessment Training (WAAF Regions only)
Session Overview:
This two day workshop has been developed to support the implementation of the WA Assessment Framework and the establishment of the Metropolitan Regional Assessment Service's (RAS). It is only available for HACC assessors employed by a RAS.
The course has been designed to assist participants to further develop their skills as an assessor, to be able to conduct face to face assessments based on a Wellness philosophy and to understand their role as a HACC assessor within the WA Assessment Framework.
Target Audience:
Currently available to those working within a Metropolitan Regional Assessment Service as a HACC assessor.
To perform the role of an assessor with a Regional Assessment Service it is a mandatory requirement to attend this two day workshop.
WA HACC Assessors Refresher Workshop (WAAF Regions only)
Session Overview The Refresher Workshop Sessions are provided to assessors as a professional development opportunity to assessors aimed at building on practical understanding and development of skills relevant to their assessment role.
The workshops are offered on a quarterly basis and will vary in topics and presentations The workshops will also provide assessors with updated information on the WA Assessment Framework.
Wellness in Action in Centre Based Day Care for Managers and Coordinators
Session Overview The Wellness in Action in Centre Based Day Care Workshop will provide professional development opportunities for Managers and Coordinators of CBDCs supporting HACC eligible clients. The workshop will focus on the provision of innovative support delivered within a wellness framework and targeting individual client's needs and goals. The workshop will assist CBDC Managers and Coordinators to support staff and volunteers to build client capacity, maintain and enhance their current skills and develop new and transferrable skills.
Opportunities will be explored regarding how to assist the CBDC to implement individually focused care and support for clients including those with higher level needs. In addition the workshop will examine how to provide this assistance within a flexible and innovative environment which upholds the individual's choice and their right to make decisions on their own behalf.
Service providers will be invited to present or provide examples of the challenges, opportunities and results in implementing innovative service models in CBDC.
Management Skills
Communication Skills for Managers
Session Overview This workshop is designed to give Managers and Coordinators of HACC funded agencies some practical tools to improve communication in the workplace. The course will assist Managers to communicate effectively with all staff and clients within the community care environment.
Continuous Improvement: An Introduction
Session Overview
This course will introduce the key concepts and processes of continuous improvement in a community care context. The course will focus on equipping participants with the knowledge and skills to implement systems and processes in their organisation that meet the requirements of the Community Care Common Standards - Standard One (1.5 Continuous Improvement).
As a follow up to this course participants can attend Risk Management: An Introduction. Time will be set aside at the start of the risk management course to discuss issues service providers may have in the implementation of continuous improvement processes.
Managing Performance
Session Overview:
This workshop is a full day program that aims to enable managers and supervisors to gain a stronger understanding of the purpose and elements of performance management by equipping participants with a number of skills and tools through a range of practical exercises.
Managing Performance - e-Learning
Session overview
Time poor but still keen to up skill yourself in possibly the most vital leadership skill, managing performance? This series of three short online modules summarise the key aspects of CommunityWest's popular one day workshop, aiming to give managers and supervisors a stronger understanding of the purpose and elements of performance management, by equipping participants with a number of skills and tools through a range of practical exercises.
The three modules are run on separate days 12/04/13, 19/04/13, 26/04/13 from 10:00am - 11:30am.
Planning and Implementing Change
Session Overview This workshop will cover the essential elements in leading and managing change and will provide participants with practical strategies and tools to support their agency and teams in planning and implementing a successful change initiative.
Risk Management: An Introduction
Session Overview
This course will introduce the key concepts and processes of risk management in a community care context. The course will focus on equipping participants with the knowledge and skills to implement systems and processes in their organisation that meet the requirements of the Community Care Common Standards - Standard One (1.6 Risk Management).
This course follows on from Continuous Improvement: An Introduction. Time will be set aside at the start of this course to discuss issues service providers may have in the implementation of Continuous Improvement systems and processes.
Staff Recruitment and Selection
Session Overview
This session is for HACC managers and coordinators who have had limited experience with recruiting staff and little or no formal training. It will help you to plan your recruitment strategies based on the needs of the organisation, think outside the square when advertising for new staff and introduce you to best practice interviewing and selection techniques.
Manual Tasks: Manual Handling
Falls Education
Session Overview This course reviews the importance of falls prevention for older people in the community. Falls risk factors and interventions strategies are discussed.
Preventing Injury in Manual Tasks (Direct Client Support)
Session Overview
Participants will learn back care principles and manual handling skills using the principles of Manutention. They will learn and practice postures and movements required for safety when assisting clients or performing other manual tasks.
Onsite requests note - One Trainer -max number of participants is 8 Two Trainers - max number of participants is 16
Preventing Injury in Manual Tasks - Country Regions
Session Overview Please note this course is only available in country regions WA This workshop is for staff with direct and indirect client care. Participants will learn back care principles and manual handling techniques using the principles of Manutention. They will learn and practice postures and movements required to safely carry out their workplace duties.
Preventing Injury with Manual Tasks (Household Tasks and Home Maintenance)
Session Overview
Participants will learn back care principles and manual handling techniques using the principles of Manutention. They will learn how to safely complete or assist HACC clients in the manual tasks required in a household environment.
Onsite requests note - One Trainer -max number of participants is 8 Two Trainers - max number of participants is 16
Safe Transporting of People in Buses and Vans
Session Overview
Workshop participants will learn how to manage the risks involved when assisting clients in and out of buses and vans and how to use necessary equipment safely.
Onsite requests note - One Trainer -max number of participants is 8 Two Trainers - max number of participants is 16
Safe Transporting of People in Buses, Cars and Vans
Session Overview
Workshop participants will learn how to :
Manage the risks involved in assisting clients in and out of cars
Safely transport clients in buses and vans
Use wheelchair hoists and tie down systems
Onsite requests note - One Trainer -max number of participants is 8 Two Trainers - max number of participants is 16
Safe Transporting of People in Cars
Session Overview
Workshop participants will learn how to manage the risks involved in assisting ambulant clients in and out of cars.
Onsite requests note - One Trainer -max number of participants is 8 Two Trainers - max number of participants is 16
Safely Assisting Larger Clients
Session Overview Working with larger clients can pose additional challenges to support staff. This course provides information and practical strategies to assist staff when working with larger people, particularly in terms of mobility and personal care.
Mental Health
Grief and Loss
Session Overview
This workshop aims to assist HACC staff members to enhance their understanding of grief and loss. It aims to provide participants with frameworks and strategies for understanding and working with clients experiencing grief and loss.
Mental Health First Aid Introduction (One Day)
Session Overview
This workshop will explore what mental illness is and how to recognise and help someone feeling depressed, suicidal, developing an anxiety disorder or psychotic illness. This one day course utilises the award winning mental health first aid guidelines for common mental health disorders and relevant crisis situations.
Mental Health First Aid Training (Two Day)
Session Overview
One in five Australian adults will experience a mental health disorder every year. Mental Health First Aid is a two day course developed at The Centre for Mental Health Research at ANU. This interactive course will equip you with the skills and resources to be able to recognise and respond to someone with an existing or developing mental health disorder.
Other
Carers Recognition Act 2004
Session Overview All organisations and programmes funded by the Department of Health WA and the Disabilities Services Commission are required to comply with the Carers Recognition Act. This session will enable participants to understand how to apply the requirements of the Act.
Safety & Health
Chemical Safety
Session Overview This course gives participants information on how to recognise and avoid the hazards associated with cleaning products whilst using them in their role supporting HACC clients.
Please note in the metro area this course is available as an on-site request only
Duty of Care for Coordinators & Managers
Session Overview
This session ensures that participants have an overall understanding of the OSH Act and Regulations and how they apply to safety in the workplace.
Infection Control
Session Overview
This course is designed to provide participants with the knowledge and skills to utilise appropriate infection control practices when they are providing care to clients in their workplace.
Infection Control and Chemical Safety
Session Overview
This course is a combination of both the Infection Control course and the Chemical Safety course. For further information on the course content, please refer to the individual course outlines.
Medication Support & Administration for HACC Staff
Session Overview
All HACC coordinators and support workers are encouraged to attend this full day, competency based training in medication support and administration. The course was developed specifically to support the HACC Medication Policy requirements for HACC service providers. Coordinators and support staff also need to maintain their skills and competence through regular refresher training.
Comment from previous participant of this workshop:
"There was so much I didn't know, I have found it all very interesting. I need to follow up on certain pieces of paperwork if I am given medical support work."
