Continuous Improvement
Continuous improvement is an ongoing process where service providers constantly look to identify opportunities for improvement. These opportunities may include feedback from clients in the form of written and verbal feedback, suggestions, complaints and surveys.
Information obtained from the review of audits, incident/accident reports, hazard reports and meetings also provide mechanism where opportunities for improvement can be identified.
To demonstrate that the service is continually improving in response to feedback and review of information/data the use of a Continuous Improvement Action Plan is one way this may be achieved. An example of how such an action plan may be used is available here and a template should you wish to copy and use at your service.
Example Continuous Improvement Spreadsheet
Retention and Disposal
HACC has produced and distributed some guidance to HACC agencies on the management of HACC records. This includes storage, client records and destruction. To download this document follow the link below.
Retention and disposal of records - Information for Home and Community Care (HACC) Service Providers
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As part of the Community Care reform agenda a consistent set of standards (based on the HACC National Service Standards) across all community care programs has been endorsed and will simplify and streamline Community Care service provider reporting across all community care programs.
In WA, the HACC program has adopted the endorsed set of National Community Care Standards for HACC service providers.
A Quality Team (consisting of a Quality Coordinator and two Quality Partners), is employed by CommunityWest, working in partnership with the WA HACC Program to further develop the Quality Reporting assessment tool and to support agencies throughout the process.
Details on the Quality Reporting rounds are detailed here but should you require further information please use the Contact the Quality Team link. |
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Feedback From the 2005 – 2008 Reporting Round |
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The CommunityWest Quality Team commenced on site visits on the 27th of September 2007. Throughout the visit the team received a range of feedback from the agencies in relation to Quality Reporting and the Department of Health WA, HACC.
>> Click here to download full HACC Quality Report |
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HACC Quality Reporting 2008 – 2011 Round Follow Up Visits |
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The next three year cycle has commenced with the Multi Purpose Sites (MPS). We have received most of the self assessments and are planning our visits which will take place over the next twelve months.
For our other providers, at the conclusion of your follow up visit you will be advised if you require any further support or if you are being referred to the next reporting round – being the 2008 – 2011 round. Those referred to the new round will be scheduled for a full Quality Reporting process within the coming three years. |
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Quality Reporting