Continuous Improvement

Continuous improvement is an ongoing process where service providers constantly look to identify opportunities for improvement. These opportunities may include feedback from clients in the form of written and verbal feedback, suggestions, complaints and surveys.

Information obtained from the review of audits, incident/accident reports, hazard reports and meetings also provide mechanism where opportunities for improvement can be identified.

To demonstrate that the service is continually improving in response to feedback and review of information/data the use of a Continuous Improvement Action Plan is one way this may be achieved. An example of how such an action plan may be used is available here and a template should you wish to copy and use at your service.

Example Continuous Improvement Spreadsheet

Retention and Disposal

HACC has produced and distributed some guidance to HACC agencies on the management of HACC records.  This includes storage, client records and destruction.   To download this document follow the link below.

Retention and disposal of records - Information for Home and Community Care (HACC) Service Providers

HACC Policy Manual

CommunityWest in collaboration with the HACC Program and sector participants has been working on a Policy and Procedure Manual for HACC Providers.  It was anticipated that the Policy and Procedure manual that CommunityWest has been working on in conjunction with a reference group would by now have been published.

The release has been delayed in order to ensure the Manual supports the Community Care Common Standards. We will keep you informed of developments regarding the Manuals release.

As part of the Community Care reform agenda a consistent set of standards (based on the HACC National Service Standards) across all community care programs has been endorsed and will simplify and streamline Community Care service provider reporting across all community care programs.

In WA, the HACC program has adopted the endorsed set of National Community Care Standards for HACC service providers.

A Quality Team (consisting of a Quality Coordinator and two Quality Partners), is employed by CommunityWest, working in partnership with the WA HACC Program to further develop the Quality Reporting assessment tool and to support agencies throughout the process.