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• Training & Workforce Development
  • Training
    • Special training events
      • Big Picture Workshop review
      • The organisation behind Spark of Life
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  • Workforce Development
    • Workplace Planning
      • Step 1: Setting Organisational Direction
      • Step 2: Analysing & Collecting Workforce Data
      • Step 3: Develop & Implement Plan
      • Step 4: Review & Evaluation
      • Further Information
    • Fundamentals of Recruitment
      • Fundamentals of Recruitment
      • Attracting the Right Employees
      • Recruiting Process - Analysing the Position
      • Writing the Job Description
      • Selection Criteria
      • Advertising the Position
      • Selection Process
      • Interview Tools
      • EEO Issues
      • Referee Checks
      • Letter of Offer
      • Further Information
    • Induction, Training and Development
      • Induction
      • Probation
      • Training and Development
      • Planning Training
      • Traineeships
        • Partners in Traineeships
        • How to Find a Trainee
        • Wages and Conditions
        • Types of Trainees
        • Quick Guide to Employing a Trainee
          • Philosopy of Wellness Promoting service Models
          • Wellness Information Card
          • Wellness Information Booklet
          • Wellness Equipment and Resource Guide
          • WA HACC: Wellness Approach to Community Home Care
          • Pathway to WA HACC Wellness Approach, Stage1: planning
          • Pathway to WA HACC Wellness Approach, Stage 2: Implementing
    • Retention, Motivation and Support
      • Retention
      • Supporting Employees
      • Cultural Competence
      • The generation 'gap'
      • Mature Workers
      • Mothers Returning to Work
      • Health and wellbeing
      • Employee Assistance Programs
      • Buddying and Mentoring Programs
      • Employee Satisfaction Surveys
      • Motivating, Managing and Rewarding Performance
      • Rewarding Performance
      • Recognition
      • Performance Management
      • Managing Underperformance
      • Further Information
  • Training & Workforce Development News
    • City of Subiaco’s Canada scholarship winner
    • Medications training - when do you need it?
    • Kerry’s Health, Wellness and You journey
    • New course - are you HACC savvy?
    • Farewell to Katie Foster
    • Easier tracking of staff training activity
    • Course name change – aggressive behaviours
    • Are your staff up to date with falls education?
    • A bit more carrot, a little less stick - managing performance
    • Staff welcome - Julian Mould
    • Checking on medications policy and practice
    • Bookings open for 2013 training calendar
    • Wrapping up 2012 in training
    • Need Managing Performance training but can’t spare a full day?
    • Winning congratulations to Tony Calgaret
    • A strategy for Lesbian, Gay, Bisexual, Transgender and Intersex people
    • Being a HACC Coordinator available now
    • Unit Costs – a new approach – e-Learning goes live
    • Free online access - WADTSC sessions
    • Merredin’s new training facility
    • Training to support clients in grief and loss
    • Sydney conference presentation - a recipe for success
    • Free DVD resource: Working Effectively in HACC
    • Free online computer tutorials
    • Staff welcome: Fadzi Mutambiranwa
    • EScan: workforce challenges for community services
    • What’s new in e-Learning?
    • Struggling to get to grips with Continuous Improvement?
    • New resources: 3 DVD titles reviewed
    • Proud of the organisation you work for?
    • Return of course - HACC Foundations Revised
    • Welcome on board Relationships Australia
    • Online tool: testing your food safety alertness
    • Free resources: Stay on Your Feet kits
    • Weaving change from an Aboriginal perspective
    • Join us as a training provider
    • New DVD - working with people with a disability
    • Save the date: Spark of Life session 27 June
    • e-Learning Reference Group membership
    • Our training - more than just a calendar
    • MENTAL HEALTH: Supporting clients with mental health issues
    • Introduction to Online Learning sessions
    • DEMENTIA: Manjimup's client story & strategies
    • DEMENTIA: Are your staff prepared for dementia?
    • Free DVD: 'Working Effectively in HACC'
    • New DVD: How to tackle ‘hoarders’
    • New course: Staff recruitment help at hand
    • TECHNOLOGY: calls to create more tech-savvy Seniors
    • Mapping your training needs
    • New resources - free interactive DVD for HACC Workers
    • Clients embrace technology training
    • Your input into an e-Learning future
    • Unit Cost Training coming soon
    • Waving a warm farewell
    • Conference report - cyber apple for virtual teacher
    • Community Care Common Standards information sessions
    • Foot and Nail Care Training – delivered on-site
    • Team travel diary - Training & Workforce Development
    • Online Learning Demonstrations Start - 3 May
    • Team Travel Diary
    • Assisting HACC Clients with Technology
    • Calendar Update - New Courses on Offer
    • E-Learning Conference Across the Globe
    • Course Title Changes - Manual Handling
    • Community Partners - Day with Mercy Care
    • Training Resources - Staff Planning
    • Apology for Postponed or Cancelled Courses
    • Funding Available to Train Mature Aged Workers
    • Reviewing Course Title - Manual Handling Course
    • Registered Users - Privacy Policy
    • Update on country regions
    • New Courses at CommunityWest
    • Calendar Update for South West Region
    • Training Calendar Update
    • Calendar Update for Wheatbelt, Kimberley and Great Southern
    • Calendar update for Goldfields, Midwest and Pilbara
    • Foot and Nail Care Training NOW AVAILABLE
    • E-learning the way of the future?
    • Looking Closer to Home
    • Recognising Volunteers at Christmas
    • New Basic Foot and Nail Care Training Available
    • Unit Costs - A New Model
    • Moorditj Way to Home and Community Care
    • Training & Workforce Development Team Update
    • Newest Team Member
    • Update on Planning for 2011
    • 2011 Training Needs Analysis Forums
    • WA Providers Participate in ATSI National Forum
• Sector Development
  • Welcome to the WA HACC Wellness Approach
    • Key principles
    • Key features for implementation
    • Evaluation of the Wellness Approach
    • History of the Wellness Approach
    • Potential work practice changes
    • Wellness resources
  • WA Assessment Framework
    • Introduction to Assessment Framework
      • Reference Group Minutes
        • History of meeting groups 
        • Archived minutes 
      • Assessment Framework Newsletter
        • Assessment Framework Newsletters
      • Assessment Framework Forums
        • Archived forum material 2009-2010
      • Assessment Framework Documentation
        • WAAF documentation - metropolitan
        • WAAF documentation - regional
    • Assessment Framework History
      • November 2012
      • June 2012
      • May 2012
      • March 2012
      • December 2011
      • July 2011
      • February 2011
      • January 2011
      • November 2010
      • October 2010 - Late
      • October 2010
      • August 2010
      • March 2010
      • December 2009
      • December 2009 - HACC Bulletin
      • July 2009
      • April 2009
    • FAQ Assessment Framework
      • FAQ Access
      • FAQ Assessment
      • FAQ Client Care Coordination
      • FAQ - HACC Specific
    • Evaluation of the WA Assessment Framework
  • Project Partnerships
    • Community Education Program
    • Centre Based Day Care Discussion Group
    • Home Maintenance and Modification Research Study
  • Sector Development News
    • WA Assessment Framework workshop - discover the 'Steps to Success'
    • New workshop - building bridges with wider health sector staff
    • New workshop: Steps to Success – Service Coordination within the WA Assessment Framework
    • New workshop: aimed at CBDC managers & coordinators
    • Early impact of the Health, Wellness and You project
    • Staff welcome – Jacqui Tibbits
    • Presentation - Ageing to Advantage: Women and Wellbeing
    • ACAT workshops hit the mark
    • WA HACC assessors’ survey out soon
    • Enter our new Improvement Portal
    • Staff changes in Sector Development
    • Project update: Health Wellness & You
    • Coming soon: implementing goals and support plans workshop
    • Stepping out: Linda Santangeli
    • Communicating on the Communications Kit
    • Rolling out the WA Assessment Framework to regional WA
    • Teapot to tease out the Wellness Approach
    • Progress report on the Health, Wellness and You project
    • Community First’s reflections on the Wellness Approach
    • Winning WAAF and wellness workshop
    • What we do - Sector Development Consultants
    • Wellness from a multicultural perspective - Chung Wah
    • FREE tool for implementing wellness
    • Teaching ‘wellness’ with our Facilitators' Guide
    • Latest report on the WAAF evaluation
    • Calling metro Centre Based Day Care providers
    • How well are we doing wellness?
    • Client stories: wellness and MS meet in the Midwest
    • Update on the WA Assessment Framework
    • MENTAL HEALTH: five ways to boost your wellbeing
    • MENTAL HEALTH: preventing occupational burnout
    • DEMENTIA: Need to know more?
    • DEMENTIA: Help for clients, carers & communities
    • Bridgetown shares a client story
    • Popular resource: 'Sharing Client Stories' booklet
    • Southcare article - 'Getting Back on Your Feet'
    • TECHNOLOGY: new WAAFI system supports reforms
    • New resource - Sharing Client Stories booklet
    • Healthy interest in new WAAF working groups
    • Annette's outstanding achievement
    • Sharing stories - Wellness at Kalamunda
    • Waving a warm farewell - Julia Salmon
    • Client stories - helping you to share
    • Team travel diary - Sector Development
    • Partnerships - spreading peer wisdom
    • Conference Reports - National HACC Conference
    • Tips for Providers - Setting Goals with Clients
    • WA Assessment Framework Meetings Update
    • New Resources - Book on Caring for Older People
    • Client Story - Solving the Puzzle
    • Partnerships - COTA Peer Educators
    • Client Story - Small Changes Bring Great Satisfaction
    • WA Assessment Framework Post Implementation
    • Time for a catch up?
    • Goal Setting Self Learning Resource
    • The Power of Storytelling
    • Centre Based Day Care
    • Partnerships and Projects - Independent Living Centre
    • WA Assessment Framework
    • Useful Resource from New South Wales
    • Working With You to Implement Wellness
    • Promoting the Assessment Framework and Wellness to ACAT Practitioners
    • Centre Based Day Care Focus Group Progress Update
    • Rural and Regional Trips
    • Partnerships and Projects - COTA Peer Educator Project
    • WA Assessment Framework - Progress Update
    • Team Travels
    • Partnerships and Projects
    • A Client Story
    • Health Workforce Australia - Forum
    • Sector Development Partnerships - HACC/ILC
    • Sector Development Partnerships
    • News from the Regions
    • Wellness and Mental Health - A Client Story
    • WA Assessment Framework - Work of the Reference Group
    • Centre Based Day Care Project Update
    • Goal Setting Resource Tool
    • Wellness and Reablement Approaches
  • Contact Sector Development
• Quality
  • What happens during a HACC reporting round?
  • What is the process for Quality Reviews?
    • Notification of Quality Review 
    • Self-assessment 
    • On-site visit 
    • Quality Review report 
    • Improvement Plan 
    • Minimum annual Improvement Plan 
  • What can I expect from an on-site visit?
    • Quality Review documentation checklist
  • How do I prepare?
  • Special projects
  • Resources and links
  • Quality news
    • Social Media – do you need a policy?
    • New Staff - welcome to Elvira Caporn
    • Quality Reviews - is your organisation 'trending?'
    • Working through the Annual Improvement Plan task
    • Thanks to service providers for your flexibility
    • Expectations of your Annual Improvement Plan
    • WA Assessment Framework Policy Statements released
    • Kalamunda HACC – A journey towards Quality Review
    • Southern Cross Care’s joint visit journey
    • Staff welcome – Cheryl Cartlidge
    • Why to have a social media policy
    • Organising your complaints information for a review
    • Your feedback makes the difference
    • Tips on reviewing HACC fees documentation
    • Special record requirements for Aboriginal people
    • Reviewing P&Ps: medication management
    • Training support: Risk Management
    • Training support: improve Continuous Improvement
    • ECHO shares their joint review experience
  • Contact Quality